Cancellation PolicyTickets purchased are non-refundable.Any change must be made at least 24 hours before departure.
- The first change is free
- A $4.99 fee applies to each additional change
If you notify us of a change at least 24 hours in advance, but no seat is available on the new selected date or time, we will not be able to offer a refund.
Promotional Tickets
- Non-refundable and non-exchangeable
- If rescheduled to a date with a regular fare, the price difference must be paid
To request a change, please contact our customer service at (438) 793-4003.
Baggage PolicyEach ticket includes:
Maximum Weight Size Limit (L + W + H)
Checked
baggage 23 kg (50 lbs) 158 cm
Carry-on
baggage 5 kg (11 lbs) Must not disturb other passengers onboard If you wish to keep your carry- on with you, please make sure it doesn't block aisles or inconvenience others.
Number of extra baggage Maximum Weight Additonal fees
1 extra baggage 23 kg (50 lbs) $12.99
2 extra baggage 46 kg (100 lbs) $19.99
For more than 3 extra bags, please contact us in advance.
Important NoticeIf your baggage exceeds the weight or size limits, please contact us before booking your trip at (438) 793-4003.If not, we may refuse the baggage and no refund will be issued.
DelaysIn the event of unforeseen circumstances (e.g., traffic, weather) causing delays, Jaguaride cannot be held responsible.
We strive to provide on-time service between Montréal and Québec, but delays due to events beyond our control may occur.We do our best to minimize disruptions and appreciate your understanding.